Account & Data Deletion Request

Application: AsaBus (including AsaBus Ride) • Developer: cnameless / Sinktec

At cnameless / Sinktec, we respect your privacy and give you full control over your personal data. In compliance with Google Play Data Safety policies, this page explains how users of AsaBus and AsaBus Ride can request the permanent deletion of their account and associated information.

1. How to Request Account and Data Deletion

You can request account deletion at any time using either of the following methods:

Option A: Via Email (No need to have the app installed)

Send an email directly to our support team:

  • Recipient: operaciones@sinktec.com
  • Subject: AsaBus Account Deletion Request
  • Content: Include the email address associated with your account or your registered identifier (and optional Device ID, if applicable).
Request Deletion by Email
Option B: In-App (Directly from AsaBus)
  1. Open the AsaBus or AsaBus Ride application on your mobile device.
  2. Navigate to Profile / Settings.
  3. Select Account Management and tap Delete Account.
  4. Confirm your request when prompted.
2. What Data Is Deleted?

Upon verification and processing of your request, the following data is permanently purged from our active databases:

  • Profile & Identity: Full name, registered email address, profile picture URL, and Firebase UID.
  • Authentication Credentials: OAuth tokens, session identifiers, and security keys.
  • Application Activity & Telemetry: Device identifiers (Device ID), route queries, viewed routes, bus searches, and app usage logs associated with your account.
  • Access Requests: Pending and historical route access requests linked to your account.
3. What Data Is Kept and Retention Period
Data Type Status / Treatment Retention Period
Aggregated Usage Metrics Fully anonymized (cannot be linked to any user or device) Indefinite (used strictly for transport operational optimization)
Security & System Logs Stored in encrypted backups for anti-abuse & fraud prevention Up to 30 days after deletion request, then automatically purged
Legal & Compliance Records Retained only if mandated by applicable local laws or regulations Only for the duration required by statutory obligations
4. Processing Timeframe

Account deletion requests submitted via email or within the app are processed within 30 calendar days. Once completed, you will receive a confirmation email, and your account will be permanently inaccessible.

5. Need Help or Inquiries?

If you have any questions regarding your data or this policy, please reach out to:
Email: operaciones@sinktec.com
Developer: cnameless / Sinktec

Last updated: September 2026